GeoFix GPS Support
Need help with maps, waypoints, GPS tracks, GPX, navigation, Apple Watch, CarPlay or Premium features? Here you can find contact details and essential support information.
How we can help
Maps and offline downloads
Issues with the map, with tracks and waypoints on it, or with downloading maps for offline use.
Waypoints and GPS tracks
Issues with saving, viewing or editing waypoints and GPS tracks.
GPX import/export
Trouble importing or exporting GPX files to and from GeoFix.
Track Back and track navigation
Issues with Track Back or with the navigation reference on a recorded track.
Premium and App Store purchases
Premium features not active after purchase, or questions about in-app purchases.
Apple Watch and widgets
Sync issues with Apple Watch or iOS widgets.
CarPlay
Issues with the map, track navigation, waypoints, recording or CarPlay controls.
Feedback and feature requests
Ideas for improving GeoFix or requests for new features.
Contact
GeoFix support runs on WhatsApp: it is the most direct way to describe the issue and get an answer.
Contact us on WhatsApp
WhatsApp is the direct channel for GeoFix support: message us whenever you need to, with no form to fill in, and we reply as soon as we can.
WhatsApp number: (+39) 346.322.88.08
When you write, please include if possible:
- your device model;
- the operating system version;
- the GeoFix version you are running (you can find it in Settings);
- a description of the issue and the steps to reproduce it;
- any GPX file involved, if relevant: we will ask for it when we need it.
There is no need to send personal data, private locations or files straight away: describe the issue first, we will take it from there together.
The button opens WhatsApp, an external service run by WhatsApp/Meta: whatever you write in the chat is handled by them. In the app, waypoints and tracks stay on your device. The site may process technical data as described in the Privacy Policy.
Before contacting us
Quick answers to common questions.
Does GeoFix work offline?
Yes. GPS, track recording, waypoints and navigation work without a connection. Maps stay available offline only if you downloaded them beforehand with Premium: without a download, map data requires a connection. Some system, App Store or sharing actions still require network access.
How do offline maps work?
With Premium you can download the areas you need from the Maps tab. Once downloaded they stay available with no signal, together with your position, tracks and waypoints.
Where are waypoints and tracks stored?
Waypoints and tracks stay on your device unless you export or share them.
Can I import/export GPX files?
GeoFix supports GPX import/export for compatible tracks and waypoints. Some advanced GPX features require Premium.
Does GeoFix work with CarPlay?
Yes. On CarPlay the GeoFix map appears on your car display, with your position and the track you are following: you can follow a track forward or with Track Back, browse saved waypoints and tracks, and record from the display. In the car, GeoFix is a track and waypoint navigator: it guides you along the GPS track you choose or to a saved waypoint.
Is there a GeoFix app for Android?
GeoFix for Android is in development and is not available on Google Play yet. Today GeoFix is available for iPhone, iPad, Apple Watch and CarPlay through the App Store.
I have an issue with Premium.
Purchases are handled through the App Store. For payment, refund or Apple purchase issues, use Apple's tools as well. For in-app unlock issues, contact GeoFix support on WhatsApp, using the contact above.