GeoFix GPS Support
Need help with waypoints, GPS tracks, GPX, Apple Watch or Premium features? Here you can find contact details and essential support information.
How we can help
Waypoints and GPS tracks
Issues with saving, viewing or editing waypoints and GPS tracks.
GPX import/export
Trouble importing or exporting GPX files to and from GeoFix.
Track Back and track navigation
Issues with Track Back or with the navigation reference on a recorded track.
Premium and App Store purchases
Premium features not active after purchase, or questions about in-app purchases.
Apple Watch and widgets
Sync issues with Apple Watch or iOS widgets.
Feedback and feature requests
Ideas for improving GeoFix or requests for new features.
Contact
For support requests, email:
When contacting support, please include if possible:
- iPhone model and iOS version;
- GeoFix version (visible in Settings → App);
- issue description;
- steps to reproduce;
- any GPX file involved, if relevant.
In the app, waypoints and tracks stay on your device. The site may process technical data as described in the Privacy Policy.
Before contacting us
Quick answers to common questions.
Does GeoFix work offline?
Yes. The essential features are designed for offline use. Some system, App Store or sharing actions may require network access.
Where are waypoints and tracks stored?
Waypoints and tracks stay on your device unless you export or share them.
Can I import/export GPX files?
GeoFix supports GPX import/export for compatible tracks and waypoints. Some advanced GPX features require Premium.
I have an issue with Premium.
Purchases are handled through the App Store. For payment, refund or Apple purchase issues, use Apple's tools as well. For in-app unlock issues, contact GeoFix support at the address above.