GeoFix GPS Support
Need help with maps, waypoints, GPS tracks, GPX, navigation, Apple Watch, CarPlay or Premium features? Here you can find contact details and essential support information.
How we can help
Maps and offline downloads
Issues with the map, with tracks and waypoints on it, or with downloading maps for offline use.
Waypoints and GPS tracks
Issues with saving, viewing or editing waypoints and GPS tracks.
GPX import/export
Trouble importing or exporting GPX files to and from GeoFix.
Track Back and track navigation
Issues with Track Back or with the navigation reference on a recorded track.
Premium and App Store purchases
Premium features not active after purchase, or questions about in-app purchases.
Apple Watch and widgets
Sync issues with Apple Watch or iOS widgets.
CarPlay
Issues with recording, waypoints, tracks or the CarPlay dashboard.
Feedback and feature requests
Ideas for improving GeoFix or requests for new features.
Contact
For support requests, email:
When contacting support, please include if possible:
- iPhone model and iOS version;
- the GeoFix version you are running (you can find it in Settings);
- issue description;
- steps to reproduce;
- any GPX file involved, if relevant.
In the app, waypoints and tracks stay on your device. The site may process technical data as described in the Privacy Policy.
Before contacting us
Quick answers to common questions.
Does GeoFix work offline?
Yes. GPS, track recording, waypoints and navigation work without a connection. Maps stay available offline only if you downloaded them beforehand with Premium: without a download, map data requires a connection. Some system, App Store or sharing actions still require network access.
How do offline maps work?
With Premium you can download the areas you need from the Maps tab. Once downloaded they stay available with no signal, together with your position, tracks and waypoints.
Where are waypoints and tracks stored?
Waypoints and tracks stay on your device unless you export or share them.
Can I import/export GPX files?
GeoFix supports GPX import/export for compatible tracks and waypoints. Some advanced GPX features require Premium.
Does GeoFix work with CarPlay?
Yes. With GeoFix, you can record tracks from CarPlay, browse waypoints grouped as Nearby, Recent and All, use Forward/Track Back and monitor status from the dashboard. GeoFix does not display CarPlay maps and does not replace a road navigation app.
Is there a GeoFix app for Android?
GeoFix for Android is in development and is not available on Google Play yet. Today GeoFix is available for iPhone, iPad, Apple Watch and CarPlay through the App Store.
I have an issue with Premium.
Purchases are handled through the App Store. For payment, refund or Apple purchase issues, use Apple's tools as well. For in-app unlock issues, contact GeoFix support at the address above.